Home → Okta → Okta for Remote Desktop → How does the new sign in work?

5.1. How does the new sign in work?

When you launch Remote Desktop:

1. Enter your RDP password (Same as usual)
   • 

2. Click OK

3. You will then be prompted for Okta verification.
   • 

   • When the Okta window appears:

     1. Click Send Push

     2. Check your mobile device

     3. Open the Okta Verify app

     4. Tap Approve

     Once approved, your RDP session will continue automatically.

   • Alternative Option – Enter a Code

     If push notifications are unavailable:

     1. Click “Or enter code”

     2. Open the Okta Verify app

     3. Enter the 6-digit code displayed

   • Once approved, your RDP session will continue automatically.

 

Troubleshooting

If you:

• Do not receive a push notification

• Changed phones recently

• Cannot access Okta Verify

Visit:
https://clicknclose.okta.com to confirm your Okta account is working.

If issues persist, contact: it@clicknclose.com